School Uniform Ordering Information

Please refer to the information below before placing your order.

HOW TO MAKE AN ORDER

• All orders need to be made online.
• You can make an account or use the express check out.
• Please check the size guides before you make your order.
• You will receive an email confirmation once you have completed your order.
• Unfortunately we cannot change an order once it has been made. Please choose your garments and sizes carefully.
• If you would like your order to be sent to school with free delivery (for participating schools) or you wish to collect your order from our unit in Box (for local schools) please note that the delivery charge will appear on your order and will then be removed in the checkout area once you select one of the options below:

• Please ensure you fill in the correct email and address.
• If you fill in an incorrect email you will not receive an email confirmation or an email from our courier when your parcel has been dispatched.
• If you fill in an incorrect or partial address your parcel may come back to us. You will then have to pay another postage fee for us to resend it.
• The basket area is very sensitive to errors. It also does not accept any accents on letters unfortunately.
• If you have any issues with checking out please try using a different device and/or a different card.
• Please note that the delivery time specified in the basket area is generic and not always in line with school orders. Please refer to the section below about school delivery times.

SIZING

Most garments in your school shop should have detailed sizing information. We find that measuring your child by their height works well.

3-4 size is up to a height of 104cm, 5/6 is 105-116cm, 7/8 is 127-128, 9/10 is 129-140 and 11/12 is 140-152cm.

YOUR SCHOOL GARMENTS

Please be assured that all the garments/products in your school shop have been selected/approved by your school. We cannot embroider alternative garments with your school logo unless the school has approved this, by email to us.

DELIVERY TIME

• Please note that once you have made an order you will not receive updates on the status of your order. On the rare occasion that there is a stock issue we will inform you by email and provide a date or offer an alternative or a refund.
• For home deliveries you will receive an email from our courier once your order has been dispatched.
• For school deliveries or collections you will receive an email from us once your order is being sent to the school or is ready to be collected from our unit in Box.
• From October to May most orders are dispatched within 2 weeks. Some deliveries to school can take longer.
• During our busiest period, May to October orders can take 3 weeks.

Summer Term/Summer Holidays ordering 2026

• You should receive an email from your school regarding summer ordering dates. Unless you have heard differently from your school, for most schools the dates are as below:

New Reception Children

• Schools that offer free school delivery
• Unless you have been given different instructions from your school, please place your order by Sunday 21nd June if you would like your order to go to school by the end of the summer term.
• Schools that do not offer school delivery
• Please order by Sunday 2nd August latest.

All Other Children

• For all uniform orders placed over the summer holidays please place your order by Sunday 2nd August latest for guaranteed delivery in time for the new term in September. If you think you may need to exchange any items please allow more time.
• If you have selected school delivery please note your order may be sent during the first few days of term.
• Deadlines for special orders such as Leavers hoodies are on your school shop for you to check.

RETURNS

For all information on returns, please check the insert which came with your order or view the information on our website: https://www.michaelhope.co.uk/pages/returns.

CONTACTING US

Hopefully the above information will answer any questions about your order. Please do not call or email us to ask where your order is if it is still within the time frames (as mentioned in the Delivery Time section above).

If you have had an email order confirmation, please rest assured that we have your order and we will send it out as soon as it is ready. We cannot send your order any quicker if you call or email us.

If there is an issue with your order once you receive it please email us at: info@michael-hope.co.uk. We aim to reply to you within 48 hours during the working week (our offices are not open at weekends). We are open Monday to Thursday: 9-5, Fridays 9-12 noon.

RECOMMENDED CARE INSTRUCTIONS:

For most school items following the instructions below will prolong the life of your garment and avoid bobbling and shrinking. Unfortunately we cannot accept returns for any garments which have been damaged from washing on a temperature which is too high.

Washing Temperature : 40°C max, recommended 30°C. Wash Inside Out - Turn the garment inside out to protect the quality.
Use Mild Detergent - Avoid bleach or other harsh chemicals.
Recommended To Not Tumble Dry - Air dry flat or on a hanger to prevent shrinking and prints from cracking.
Do Not Iron On Prints - If ironing is necessary, if it is a printed garment avoid direct contact with the printed area.
Do Not Dry clean

Please see more detailed information below on caring for your school sweatshirt to avoid bobbling.

SWEATSHIRT CARE

A guide to prolonging the life of your sweatshirt

How to wash sweatshirts without pilling

While our sweatshirts are made with anti-pill technologies, some pilling may still occur. Here’s how to prevent sweatshirts from pilling in the wash:

1. Turn the sweatshirt inside out.
2. This prevents excessive abrasion to the surface of the fabric from other clothes, zippers, and buttons.
3. Use liquid detergent. Powder detergent rubs against the fabric as it dissolves making it more likely to cause pilling during the washing cycle.
4. Wash on delicate and no hotter than the recommended 40 degrees. We would recommend 30 degrees.
5. Avoid using a tumble dryer and lay your sweatshirt out flat when drying to avoid stretching.

Washing instructions can also be found on the inside label of the garment.

ADDITIONAL TIP: Before wearing a sweatshirt for the first time, it should be washed inside out once to remove any excess fibres from the inner fleece.

Do not use fabric softener

Fabric softeners, harsh cleaners and bleaches can weaken the fibres of the sweatshirt and induce pilling so they are best to avoid.

How to Iron a sweatshirt

Please do not iron the Acrylic mix sweatshirts with the Zeco label. Acrylic is a very durable fibre which holds its shape well and resists shrinkage unlike cotton rich fabric. However, it is also heat sensitive and should never be in contact with a hot iron as it will destroy the fibres.

For poly cotton garments follow the instructions below:

1. Turn the garment inside out.
2. Set the temperature to a low setting and do not use any steam.
3. Place a dampened cloth onto the garment and press the warmed iron onto the cloth. Rather than moving the iron back and forth as in typical iron motion, lower the iron and then lift.
4. Once you have covered the entire area of the cloth, move the cloth to a new area and begin again.

ADDITIONAL TIP: Make sure the garment is completely dry before ironing to avoid damage and misshaping.

How to Remove pilling from a sweatshirt

While this isn’t as much of a problem with newer sweatshirts, you may have old ones that need pilling removed. There are several techniques, and the least harmful to the material include:

DUCT TAPE: Dab the sweatshirt material with the sticky side of duct tape. The pilling will adhere to the duct tape, removing it from the sweatshirt itself. If any small pilling is leftover, cut them off using a pair of scissors.

PURCHASING A FABRIC SHAVER: You can purchase these from online retailers at a competitive price.